FAQs

ORDERS AND SHIPMENT

How to shop & place an order

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our Sign IN page and enter your email address. You’ll then receive an email to reset your password.

How do I receive Meraki email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

How do I place an order on your site?

It's easy! Here’s how:

Choose a category or product from the top navigation menu or search to explore a specific style or trend.
Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to checkout under ‘Summary’.
Sign in to your account or, if you've not yet created one, proceed via guest checkout.
Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

Can I cancel my Meraki order or make changes to it?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

GENERAL INFORMATION

1. How many languages is it possible to browse in?

You can browse our website in English.

2. Is it possible to receive periodic information via email about Meraki latest new products and offers?

Yes. By simply entering your email to the Newsletter text box you will receive information on Meraki latest products and news.

3. Can I cancel my Meraki Newsletter subscription?

You can easily cancel your subscription by clicking on the “Unsubscribe” button from your last email.

4. Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

5. May I ask for a change or a refund of a personalized item?

Personalized items are created on your express demand and therefore can't be changed or refunded unless they are defectives.

6. Is it possible to engrave on both sides of the jewel?

It depends on the product. Products with the plane front and end side you can.

7. Can I ask for a change or refund of a personalized jewel?

Personalized jewels are done on demand and therefore can’t be exchanged or refunded

RETURNS AND EXCHANGE

1. What is your return policy?

We accept returns under the following circumstances, excluding personalized items:

- I received my order in bad condition

- I got my size wrong and I'd like to change the size

- The product is not what I expected and I'd like to exchange it for another one or return it

In all cases, all products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed to any exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect conditions.

Gifts included on your purchase must be sent back in case of return.

You have 30 days starting from the day of delivery of your order to proceed to any exchange or return.

2. What is the items warranty?

All our items have a three month warranty on plating, oxidation and thread and six months warranty on silver components starting from the day your order is delivered. The warranty is valid against defects of materials and/or workmanship. The warranty excludes coverage for wear and tear and/or physical or accidental abuse. In order to keep your jewelry in a perfect condition visit our online Jewelry Care guide.