Refund Policy

GENERAL INFORMATION

These are the Terms of Service of MERAKI ESSENCE  d.o.o. za trgovinu i usluge, MBS 130113934, OIB 13212757515, seated in the Republic of Croatia, in the city of Vodnjan (52215) at the address Peroj 157a.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@merakiessence.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@merakiessence.com.

MERAKI ESSENCE D.O.O. will not be held responsible for any misplaced packages, and it will be the client’s responsibility to make sure the package arrives at our facilities in perfect conditions.

What’s the price of an exchange or a return?

The exchange and returns are at the client’s expense. The cost for an exchange or return will be in full paid by the customer.

If you wish to exchange a product for a different one with a different price, the difference will be charged by bank transfer, or PayPal, or Cash on Delivery.

In terms of returns, you will only have to ship the item you want to return to the address we provide, and the shipping costs are at the buyer’s expense.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.